Delivery
We offer free UK delivery on orders over £50
Orders take up to 48 working hours to dispatch.
Providing all your items are in stock, our delivery options & estimated timings (excluding customs clearance) are as follows:
UK Evri, Royal Mail, DPD 1-2 Business day £4.95 Free above £50
EU DHL Express 2-5 Business day £25 Free above £200
Rest of the World 4-10 Business day £35 Free above £300
Returns
We offer free returns to customers living within the UK.
If you are not entirely satisfied with your purchase, we apply a 14 days right of return policy. Returned items should be in perfect saleable condition, unused and unwashed in original packaging.
To return an item to uKids, please contact our team via email at [email protected] Please provide your order number and the items you would like to return. A member of our Customer Care team will reply back with the return label or commercial invoice. Return labels are only free to UK residents (excluding Jersey and Guernsey Islands).
Unfortunately, we cannot accept a return or exchange for the following items:
- Underwear.
- Face masks.
- Personalised products, unless there’s a manufacturing fault.
If the item was a gift, we’ll issue a gift card to the email address of your choosing for the value paid.
uKids can only accept back whole items. Please note, sets, multipacks etc are considered one and cannot be partially returned.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Once received by our warehouse, returned items are processed within 5–7 working days.
Exchanges
If your little one has had a sudden growth spurt & you need a different size, please contact our Customer Care team via email at [email protected] with your order number and the item/s you would like to change. Please note, exchanges are only possible for customers living within the UK.
International shipping and returns
Free returns are not currently available outside of the UK. If you wish to return an item, the cost will be at your own expense. Please contact [email protected] for the required documentation to return items to our UK facilities.
Please note delivery fees are non-refundable